YOUR INFORMATION & YOUR CHOICES

Privacy Policy

Effective date: November 9, 2026

This policy explains how Duncan’s Family Care (“we,” “us,” or “our”), a United States business operating in Eustis, Florida, handles personal information collected through duncansfamilycare.com and related website inquiries.

1. Information collected

Information you provide. When you contact us, we receive your first and last name, email address, inquiry type, message and any other information you choose to provide. If you contact us by telephone or email, we also receive the contact details and correspondence associated with that communication. Please only share information about another person if you have authority to do so.

Website usage. Squarespace hosts this website and processes technical information needed to deliver and protect it, such as IP addresses, browser and device information, pages visited and referral links. Depending on the website settings and your choices, analytics may also record how visitors use the site.

Purchases. If you place an order through our website, the checkout collects information needed to process it, such as your name, contact details, billing and delivery addresses, order details and payment information. Payment information is processed through the payment service presented at checkout. Please review its privacy notice when making a payment.

2. How information is used

Information is used to respond to questions, discuss care options and availability, arrange tours, handle orders and related customer service, maintain correspondence, operate and improve the website, prevent misuse and meet applicable legal obligations. An inquiry does not enroll someone in care or authorize disclosure of their resident records.

3. How information is shared

Information may be handled by personnel who need it to respond to your request and by service providers supporting website hosting, forms, email, payment processing and order delivery. Squarespace processes website and form information as part of providing its platform. We may also disclose information when required by law, in response to valid legal process, or as reasonably necessary to protect people, rights or security.

External websites and services have their own privacy practices. A link to a third-party website does not mean that this policy governs that website. Learn more in Squarespace’s Privacy Policy.

4. Cookies and similar technologies

Squarespace uses necessary cookies for website functionality and security, including shopping-cart features where used. Analytics and performance cookies may be used to understand website traffic, depending on the site’s settings and your preferences. You can use cookie controls where displayed and your browser settings to block or delete cookies. Blocking necessary cookies may affect website features. See Squarespace’s Cookie Policy for more information.

5. Retention and security

How long information is needed depends on the reason it was collected, ongoing inquiries or orders, applicable recordkeeping requirements and the resolution of disputes. Contact us to ask about information associated with you or to request deletion. Some records may need to be retained for legal or legitimate operational reasons. No website, email service or storage system can guarantee absolute security; please avoid sending sensitive information through general website channels.

6. Your choices and requests

You may contact Lisa Duncan using the details below to ask about your personal information, request access, correction or deletion, or raise a privacy concern. We may need to verify your identity or authority before responding. Rights and exceptions depend on the laws that apply to your request. If you receive promotional email, you can use its unsubscribe option or ask us to stop sending it. Necessary responses about an inquiry, order or service may still be sent.

7. Resident and health information

This is a website privacy policy. Resident records, care assessments and health information may be subject to separate confidentiality requirements, agreements and notices. This policy does not replace a HIPAA Notice of Privacy Practices where one is required, and it does not authorize the use or disclosure of health information. Contact Lisa Duncan for the privacy information applicable to your care or your authorized representative’s request.

8. Children and visitors outside the United States

This website is intended for adults seeking information about our services or shopping on our site. It is not directed to children under 13. If you believe a child has provided personal information through the website, please contact us. Our business is based in the United States; information may be processed in the United States and other locations where our service providers operate.

9. Changes to this policy

We may update this policy as website features, practices or applicable requirements change. The effective date above identifies the latest version. Any additional notice required by applicable law will be provided.

10. Contact us

Duncan’s Family Care — Attn: Lisa Duncan
30750 Quince Avenue
Eustis, FL 32736, United States
Email: lisa@duncansfamilycare.com
Telephone: (407) 501-2780

Please use “Privacy request” in your email subject and avoid including sensitive medical information.